Terms and Conditions
If you require any more information or have any questions about our Terms and Conditions, please feel free to Contact us.
All prices are based on costs prevailing at the time of publication of the price list. These can change without notice. However, once a holiday has been paid for, we will guarantee the price, unless it is subsequently aﬀected by Government action or other inﬂuence beyond the control of MARA TRIANGLE SAFARIS LTD.
Reservations, Deposit, payment procedure
We can only hold conﬁrmed provisional space for 14 days awaiting your conﬁrmation of the safari. If provisional space is not conﬁrmed within this period, space will be released. Once you conﬁrm a safari, in order for us to hold the space, we require an immediate deposit of 30% of the total invoice (total safari cost invoice will be sent to you at this stage) - this deposit must be received within 10 days of conﬁrmation. Failure may result in losing conﬁrmed space. Full payment is then required at least 40 days prior to arrival date. For bookings made within the 40 days of arrival, full payment is due on conﬁrmation. Notwithstanding any prior conﬁrmation arrangements, the right is reserved not to execute tours if payment has not been received in accordance with the foregoing.
- Cancellation made outside 90 days prior to arrival of any safari or tour, deposit will be refunded minus the charges for reservations that have been processed (US$ 300 total).
- Cancellation between 90 days and 76 days prior to arrival – 20% of total cost will be charged.
- Cancellation between 75 days and 64 days prior to arrival – 50% of total cost will be charged.
- Cancellation after 65 days prior to arrival – 100% of total cost will be charged. ***We strongly recommend that you get full trip cancellation insurance.
Included in the cost given is the vehicle and driver-guide, all Government hotel taxes, hotel services charges and game drives as applicable to the itinerary, all entry fees (except where these are speciﬁcally quoted separately) - accommodation in Nairobi is bed and breakfast and full board whilst on safari (unless speciﬁed diﬀerently in the itinerary). Not included are departure taxes, visas, gratuities (other than services charges), beverages, laundry and other such personal expenses.
Wherever possible, we book rooms with private baths throughout on the basis of two persons sharing a double room. Single rooms are scarce and cannot be guaranteed and sometime may double up, where this occurs, an appropriate refund will be made direct to the client. Hotels, lodges and camps where mentioned, are named as an indication of category and rooms may be reserved at similar hotels, lodges and camps.
Safari minivans or four wheel drive vehicles will be provided (depending on your request), according to the route and the number of participants. The right is reserved to employ the services of sub-contractors. English or other language speaking driver-guides are provided.
Alternations to Tours
The right is reserved to change any route or arrangement should conditions necessitate to oﬀer substitutes of equal value or to cancel the operation of any scheduled tour. The right is also reserved to decline to accept or retain any person as a member of any tour at any time, in which event an equitable amount will be refunded. MARA TRIANGLE SAFARIS LTD and its agents act only as the agent of the passenger in all matters relating to Accommodation, meals, tours and transportation of any type, and shall not be for inconvenience, omission of service, injury, delay, loss or damage from any case and in any manner howsoever, including weather, machinery breakdown, labour disputes, civil disturbances and government orders.
MARA TRIANGLE SAFARIS LTD is insured against legal liabilities arising from injuries which may be incurred by passengers in its own vehicles, subject only to the jurisdiction of the courts of any country we operate. With the uncertainties of today's world, we recommend that you get full comprehensive personal insurance (THIS IS A MUST) for any and every eventuality, this can be obtained through your own travel agents, airlines or your own traditional insurance company.