SECTION 5: CANCELLATION
The following rules apply unless other conditions are stipulated in the tour itinerary or the practical information relating to the specific tour on our website.
CANCELLATION BY THE CUSTOMER
As it is understandable, all suppliers have a guideline to safeguard and optimize revenue collection. The following is general. Any cancellation will be given due consideration and after thought because we understand that some things are beyond control.
Cancellation Fee Schedule:
• Bookings cancelled more than 1 year prior to departure: full refund less 4% transaction charges.
• Bookings cancelled 90 or more days prior to travel date: charged at 10% of the value.
• Bookings cancelled within 45 days prior to travel date: charged at 50% of the value.
• Bookings cancelled within 30 days prior to travel date: charged at 85% of the value.
• Bookings cancelled within 1–7 days prior to travel date: charged at 100% of the value.
Bookings postponed by the customer to a later date we issue a one-year credit note. Booking cancelled because of natural calamities eg, Covid we issue a credit note to travel later at no extra cost but during the same season of travel. Example if its low season you can travel again during the low season.
SECTION 6: CREDIT NOTE
When a credit note is issued for a safari that has been postponed, the following will apply:
The credit note will be issued for the amount paid and can be used toward a future safari booking with our company.
- Credit notes are valid for 12 months from the original travel date unless otherwise stated.
- New travel dates are subject to availability at the time of rebooking.
- Rates may vary depending on the new travel season, accommodation availability, park fees, or supplier charges. Any price difference will be payable by the client.
- If the new booking value is lower than the credit amount, the balance will remain as credit for future use within the validity period.
- Credit notes are non-refundable and cannot be exchanged for cash.
- Credit notes are transferable only with prior written approval from the company.
- Any amendments after rebooking may attract additional charges depending on suppliers' policies.
- If the credit note is not used within the validity period, it will automatically expire unless an extension is approved in writing.
- Mara Triangle Safaris is not responsible for increases in government taxes, park fees, airline charges, or third-party supplier rates after the credit note is issued.
- Standard booking terms and conditions will apply to the new safari booking made using the credit note.
SECTION 7: REFUND POLICY
- Approved refunds will be processed within *14 to 30 business days* after cancellation confirmation.
- Refunds will be made using the original payment method where possible.
- Bank transfer charges and card processing fees will be deducted.
- No refunds for unused services once the safari/tour has started.
- Airfare is completely non-refundable and non-changeable for tours when airfare is included in the final price.
- Hotel extensions and Instant Confirmation products (admission tickets, city passes, etc.) cannot be exchanged or refunded once confirmed.
- Please note that deposits or payments already made to lodges, camps, airlines, park authorities, or other third-party suppliers may be subject to their own cancellation and refund policies. Where such amounts are non-refundable to Mara Triangle Safaris, the same will apply to the client refund.
— MARA TRIANGLE SAFARIS —